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Return Policy

General Return Policy
REQUIREMENTS FOR A RETURN 
Items must be in new condition
Items must be returned with all original packaging and accessories
Jewelry must be unworn
Items must be received within 30 days of delivery date*
No returns accepted on Liquid , Cream, Gel, and  Tattoo ink that are open.
There are no Refunds on orders paid via COD.  Store Credit will be provided for any product that may be damaged or lost in transit.  Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.
Customers have (48) hours after receipt to evaluate machine for irregularities.  If any irregularity is found, a replacement will be provided.  After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.

 

TATTOO MACHINE/EQUIPMENT RETURN POLICY 

  • Items designated as Equipment will include, foot switches, power supplies, battery packs, autoclaves and anodizers. 

  • Customers have (48) hours after receipt to evaluate machine for irregularities.  If any irregularity is found, a replacement will be provided once the original machine is returned. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.   

  • If you are experiencing issues with your machine, and the machine is within the warrantied time (please see Product Description Page for Machine Warranty Time) please follow these steps: 

  • Email tony@diversetattoosupply.com describing the issues you are experiencing with the machine.  Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account. 

  • We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists. 

  • We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter. 

  • HOW DO I RETURN AN ITEM? 

  • Simply email us at tony@diversetattoosupply.com  with the following information: 

  • Order Number

  • Item to return

  • Item condition

  • Reason for return

  • * We will get back to you within 24 business hours, excluding Holidays. 

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